UPnGO EDIPartner onboarding
We gather partner specs, build and certify X12/EDIFACT maps, configure AS2, SFTP, VAN or API connectivity and run end-to-end test cycles before go-live.
Exception monitoring
Queues, dead letters and failed documents are watched against agreed thresholds, with triage, root cause and a written follow-up for every priority incident.
Replay and recovery
Idempotent replay on control number, controlled resubmission after partner outages, and reconciliation of order, shipment and invoice states.
Change and mapping upkeep
Partner spec changes, new document types, new legal entities and item cross-reference updates delivered through a governed release process.
One Version upgrade assurance
Regression testing of the D365 extension against each Microsoft release wave, with remediation of deprecations before your update window.
Service desk
A named service manager, a single intake channel for your team and your partners, monthly service reviews and volume trend reporting.
Service tiers
Essential
Single legal entity, business-hours cover
- Business-hours monitoring and support
- Next-business-day response on standard requests
- Up to 5 partner change requests per quarter
- Quarterly service review
Advanced
Multi-entity, extended cover
- Extended-hours monitoring with proactive alerting
- 4-hour response on priority incidents
- Up to 20 partner change requests per quarter
- Monthly service review and volume reporting
Enterprise
Global estates and peak-season trading
- 24x7 monitoring and on-call escalation
- 1-hour response on priority incidents
- Unlimited partner change requests within fair use
- Named service manager and peak-season readiness plan
Response targets and cover windows are confirmed in your service schedule. Enterprise engagements are quoted as private offers.
How an engagement runs
- Discover — document your partner list, document types, volumes, D365 environments and current pain points.
- Design — agree the canonical mapping, connectivity plan, exception thresholds and escalation matrix.
- Deploy — install the extension and console, connect Azure Integration Services, and certify each partner in a test cycle.
- Operate — monitor, replay, report and run change requests under the agreed service tier.
What we need from you
- A named business owner and a D365 technical contact.
- Non-production and production environment access under your change control.
- Partner specifications, test accounts and connectivity credentials.
- Timely commercial decisions on partner-side disputes and document corrections.
Talk to the managed services team
Email info@upngoapp.com with your partner count and document types for an indicative scope.